The service we have received from w3z is exemplary. It is delivered with consummate skill in a friendly manner. Thanks.
Just a quick note to thank you for the excellent & speedy response to my service issues of yesterday. I can’t imagine any of the “big boys” despatching an engineer with a replacement router within half an hour…
Just a few lines to express my absolute delight at the level of service and professionalism found at W3Z. After a recent connectivity issue,which i freely admit to making a whole lot worse myself ,my problem was solved,literally, in minutes by Luke, a very friendly,helpful,and above all extremely competent individual for whom nothing was too much trouble. In all my dealings with Zycomm over the last three years I have been constantly impressed by a company whose dedication,professionalism and customer service put it at the very top of it’s game and i have absolutely no hesitation in recommending their services to anyone! Keep up the good work !!
Having been a W3Z customer for some time I felt I should express how delighted I have been with the level of customer service that I have received over the years. Whenever I have any queries regarding my internet connection I can guarantee that I will get a prompt and educated response very quickly (if not immediately) at any time of day or night, it is such a breath of fresh air to not deal with call centres and their scripted responses.
The connection has been consistent in both speed and reliability from day one which is also a rarity in this day and age. Hats off to you guys and may you continue to provide the best possible experience available for many years to come.
A great service – that’s why we came back to W3Z as we were always so disappointed with the other providers. A big sigh of relief that someone will do what they say they will.
The difference W3Z has made to us is both simple and huge. Before installation (great team) we avoided the net, now it’s a pleasure!
Just a quick few lines, I’ve always been satisfied with W3Z in every aspect and especially with the service you have given me, here at home or at the Pub!
I had a problem with my router yesterday, im completely useless with anything to do with computers so called W3Z straight away to get things sorted. Luke tried to solve the problem over the phone, which I hadnt made any easier by pressing the reset button on the back of the unit, he couldnt solve the issue so put me on hold. I has on hold for about 10-15 minutes so thought I best hang up and call back tomorrow as I needed to get set for work. Next minute there was a knock at the door and there was Luke! Couldnt believe it! Taking customer service to a completely new dimension! Just left him to it and job done! Please could you extend a massive thank you to him from me, it was very kind of him to come out! And also let the powers that be there know what he has done and is recognised for his efforts! Once again an already very satisfied customer left speechless by a quality of service never experienced by any company he’s used before! Brilliant! Thank you once again!