I just wanted to say thank you for your fantastic service.
We live in a rural area and our previous broadband service was painfully slow and virtually useless.
When we switched to your service in September 2017 I could not believe the improvement.
We have only had a couple of broadband problems since – due to no fault on your part – which have been swiftly remedied upon calling your helpline. On the one occasion an engineer needed to come out, this happened the next day.
It’s refreshing to so easily be able to speak to someone on your team as oppose to negotiating some vast, far-off call centre. Your staff are friendly and helpful.
We also switched to Vonage for our landline phone which has been a vast improvement, as previously our phone line was terrible. This is especially important as mobile signal where we live is bad.
I wouldn’t hesitate to recommend W3Z to anyone.
Just a very quick thank you for the great service and very professional way you and all your staff responded when we were well and truly left in the lurch by BT.
Everything was arranged and fitted inside two weeks of our radio plea for help.
The work was carried out to the highest standards with even the dust from the drilling removed.
We will not hesitate to recommend you to others.
Darley Moor Motor Cycle Road Racing Club.
Dear W3Z staff,
A rather belated “THANK YOU” to your company and workforce for getting me free from BT Business – officially the worst company in the world!
Your staff attended when they were due, carried out their duties proficiently and without disturbing my business, and the service is spectacular!
We now have a fast broadband service which works and costs a mere fraction of what BT were charging for 1/10 of the speed that you are providing. In addition, BT engineers failed to turn up on 23 of the 28 occasions on which they were due here, causing HUGE problems and costs for my company.
I have contacted BBC TV, who did the piece on my problems with BT – informing them that you guys have now given me a service which is truly 21st Century, in comparison to the 19th Century service which BT (almost!) provided.
Wow ! I have been getting 1 meg or less for the past 10 years from BT. New equipment fitted with no mess or disruption and has worked faultlessly since. Well done and thank you.
This is how all companies should be run – excellent customer service and promises fulfilled. I cannot think of a negative comment to describe W3Z.